Support
Sales Floor Pro is built and supported by Kerr Digital Marketing, LLC. Support is handled by a real person, so a clear message gets a faster fix than a vague one.
Contact us
We aim to reply within two business days. There is no phone support.
What to include
For anything that looks like a bug, this turns a guessing game into a fix:
- the email address on your account;
- what you were trying to do;
- what happened instead, and any error message word for word;
- the screen or feature involved — desk, customers, pay, referrals;
- your device and browser, for example “iPhone, Safari”;
- roughly when it happened.
Please do not send passwords, and do not paste a customer’s personal details into a support email — describe the record instead and we will find it.
Common questions
I forgot my password
Choose Forgot your password? on the sign-in page and we will email you a link to set a new one. The link expires in about an hour and works once.
If the email does not arrive, check your spam folder first, then email us at justin@salesfloorpro.app from the address on your account and we will help you regain access.
Resetting a password does not remove two-factor authentication — you will still need your authenticator app to sign in.
A feature says it is coming soon
That label is literal. Some modules are still being built, and features that would post to social networks or send messages through outside providers are not connected to those services yet — what you schedule is saved to your account, but nothing is published or sent on your behalf. We would rather say so than let a button imply otherwise. See the Terms of Service.
Are my customers visible to anyone else?
No. Records are separated by account at the database level, and that boundary is covered by automated tests. Your dealership does not have access. See the Privacy Policy.
Do my pay numbers come from my dealership?
No. Pay tracking reflects only what you enter and how you set up your pay plan. It is a personal record, not a payroll system — always check it against your official pay statement.
Deleting your account
You can do this yourself, without asking us. Sign in, open Settings, and choose Delete my account. You will be asked to type DELETE to confirm, because it cannot be undone.
It removes the account and its owned live data — customers, notes, deals and pay data, referrals, reviews, gifts, and any connected account details. Deletion needs your authenticator code, so someone who has only your password cannot close your account.
Download your data first if you might want it. Settings has a Download my data button that exports every record on the account as a file. Once the account is deleted we cannot restore it.
Encrypted backups age out on their normal retention schedule afterwards.
If you would rather we did it, or you want only part of your data removed — a single customer or a set of deals — email justin@salesfloorpro.app from the address on your account and we will handle it. See Privacy Policy for the full list of rights.
Reporting a security problem
If you believe you have found a vulnerability, email justin@salesfloorpro.app with “Security” in the subject and we will prioritise it. Please give us a reasonable chance to fix it before publishing, and do not access another user’s data while testing.